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Business office manager: What I do and how much I make

Jay McKenzie, a business office manager at Brentwood Health Care, oversees billing and insurance verification for patients. She ensures full and timely reimbursement from various insurances. Jay also communicates with patients and their families about coverage details. Her role extends beyond paperwork, requiring strong verbal skills and a people-first approach.

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Video transcript

My name is Junia McKenzie. I also go by Jay. A lot of people call me Jay. I'm currently 25 years old, and I'm also the current business office manager at Brentwood Health Care which also plays a role as the Vice President in the skilled nursing facility. And my salary is currently $60,000 a year, and I also get bonuses, varies from $20,000 to $25,000 which could highly up my yearly salary to $85,000 a year. So Brentwood Health Care is a skilled nursing facility which obtains short term rehabilitation. And my role here as a business office manager, I bill the various insurances that the patients have. So, if they're coming in as Medicare, I'll bill Medicare. If they're coming in as Medi-Cal, I'll bill Medi-Cal, and HMO, and et cetera. And my job is to make sure that we're reimbursed in full and on time by the different various insurances that I bill on a monthly basis. I am buried in paperwork. And the moment the end of the month starts, it starts right back over again. But it's good. It's a great learning experience. You'll able to learn a lot of aspects from different departments, which is really good. So my main responsibility here is to oversee what was inputted in the system based off name, date of birth, and insurance verification. The second step that I would do is call to verify that there insurance is accurate and what are the different benefits that they cover. Is it for skilled nursing facility or a different health care entities such as a hospital or a home health? I also make sure I put, let's say a patient is depending on their payer type, which is Medicare, Medi-Cal, and HMO. Daily protocol input is completely different from every single health plan. So another responsibility that I do have is going to the patients and also calling the family members ensuring them all the coverages that they have here at Brentwood Health Care. At Brentwood, we're definitely a team player. We don't just perform our duties as just a business office manager, MDS coordinator. We go above and beyond. If I'm walking in the hallway and a patient asks for help, by all means, I'm gonna help them versus say "Hey, let me get you a nurse." If it's something that I can for sure, for sure hands on do without any clinical clearance, I will definitely do it. And this is how we're taught here. We're a community. We're a family. If anyone needs help, no need to go and grab someone else when we can definitely fulfill the need of accommodating them right then and there. In order to perform a business office manager duty, you have to be well-rounded. You have to be people's person. Only because you work with family members hands on, and you work with patients hands on. Even though being the biller doesn't just require paperwork. It requires verbal skills. A lot of verbal skills especially when you send out a bill, and a family member calls you back. You get a crazy phone call. So you have to be able to obtain and keep calm and handle situations like that.